Last updated: 12 May 2026
Terms and Conditions
These Terms and Conditions (the ‘Terms’) govern the contractual relationship between the Provider and the Customer regarding the use of the ‘Onboard’ software.
1. Contracting parties
Contracting partner is: Jeremy Meya, Meya Business Solutions (MBS) Walczer Straße 21 59368 Werne Germany Email: [email protected] (the ‘Provider’).
2. Subject of the contract
Subject of the contract is the provision of the ‘Onboard’ software as software-as-a-service over the Internet and related services.
3. Conclusion of contract
The contract is concluded via booking on the website or through the booking modal. The Customer receives a confirmation by email.
4. Scope of services
The Provider makes the booked modules available over the Internet. The scope is defined by the respective product description.
5. Remuneration
Remuneration is due monthly or yearly in advance. Prices and terms follow from the booking and the pricing page.
6. Term and termination
The contract runs for an indefinite period and may be terminated with one month’s notice to the end of the respective billing period. Yearly subscriptions end at the end of the term.
7. Customer obligations
The Customer ensures that the data entered into the software is lawful and does not infringe third-party rights.
8. Privacy and data processing
A separate data processing agreement (DPA) applies between the parties; the Provider makes it available for download.
9. Liability
The Provider is liable under statutory provisions. For slight negligence, the Provider is liable only for breach of material contractual duties.
10. Responsibility for personal data
The customer (restaurant) is the controller within the meaning of Art. 4(7) GDPR for the personal data of its guests and staff processed via Onboard. The provider acts as a processor and processes such data solely on the customer’s documented instructions under the Data Processing Agreement (see clause 8). The customer ensures that a valid legal basis or consent exists for the processing — in particular for marketing messages and newsletters to guests.
11. Acceptable use
The customer must not misuse Onboard, in particular not for: (a) sending unsolicited advertising (spam) or phishing, (b) selling or unlawfully disclosing guest data, (c) fraudulent or unlawful bookings, (d) storing unlawful content, (e) harassment or threats. In the event of a breach, the provider may remove the affected content and temporarily suspend the account.
12. Data after termination
After termination of the contract, the provider makes the customer’s data available for export for a period of 30 days. The data is then deleted within 90 days, unless statutory retention obligations apply. On request, the provider also deletes guest data earlier; handling individual guests’ erasure requests (Art. 17 GDPR) is the customer’s responsibility as controller.
13. Rights to content
The customer retains all rights to the content it submits (menus, guest profiles, photos, text). The provider retains all rights to the software, the underlying algorithms and to anonymised, aggregated analytics data. No transfer of ownership takes place; the customer receives a simple, non-transferable right of use for the term of the contract.
14. Suspension
The provider may temporarily suspend access in the event of (a) payment default of more than 30 days, (b) breaches of these Terms, or (c) a legal obligation. Except in urgent cases, suspension takes place with prior notice and a reasonable period to remedy.
15. Final provisions
German law applies. Place of jurisdiction, where legally permissible, is the seat of the Provider.
16. Amendments to the Terms
The Provider is entitled to amend these Terms with effect for the future. The Customer will be informed of changes in good time.
For questions on the contract terms, write to [email protected]. [email protected]