Guest CRM module
Spot returning guests without asking a single question.
Onboard recognises returning guests by email and phone and shows visit history, notes and preferences right inside the reservation.
These four were here last year — and I can’t remember whether they sat by the window or at the bar.
One card per guest. Kept automatically.
Every reservation writes a guest profile automatically — or extends an existing one. You see total visits, last visit, service notes and the tables a guest has dined at. Build segments by any criterion you like (e.g. ‘regular’, ‘VIP’, ‘lunch only’) to target announcements — say, a seasonal menu.
What you do with the module
- Automatic repeat-guest detection by email and phone.
- Per-guest service notes.
- Visit history with date, table, party size and host.
- Segments by any criterion.
- CSV export of the guest list.
- GDPR-compliant deletion on guest request.
Ask me how this module fits into your day-to-day service.
How the module looks
Plays well with
Guest CRM is bundled inside Reservations — no extra activation needed. With the AI Assistant on, you can ask things like ‘who were our regulars last week?’; the data is already there.
Frequently asked
Who has been here before — visible instantly.
Bundled inside Reservations. No extra surcharge.