Common issues
Five issues we see most often, with the fastest fix for each.
Widget not showing on my site
If the script loads but no UI appears, check two things. First, the website's Content Security Policy must allow script-src and connect-src for *.onboardos.de. Second, the website's origin must be on the widget's allowlist in Settings → Widget → Allowlist. The widget refuses to render on unknown origins by design.
Reservation confirmation email not arriving
Reservation confirmations go out via Resend (transactional email). If a guest reports not getting one, the most common causes are: the address has a typo, the message landed in spam, or the restaurant address has a domain block. We do not send SMS — only email — so "text" channels are not configurable. See also Reservations overview.
Mobile push notifications not arriving
First, check that notifications are enabled for the Onboard app at the OS level (Settings → Notifications on iOS and Android). Then check Settings → Notifications inside the Onboard app — the category may be muted, or quiet hours may be in effect. Critical notifications bypass quiet hours; if those are also missing, sign out and sign back in to re-register the device token.
AI assistant not responding
If the assistant does not respond, the most common cause is an outage at the upstream model provider. Check the status page (link in the sidebar). If everything is green, refresh the page once — the websocket connection occasionally needs to be re-established after a network blip.