Reservations & tables

No-show rate (current scope)

We compute the no-show rate as a KPI on the dashboard. A predictive per-reservation model is not part of the product today.

The no-show rate is one of the KPIs in Reports: the share of reservations that were marked as "no-show" on the day of the visit, compared against the previous period. It is computed in the analytics queries from the status transitions of each reservation.

Not yet in scope

Honest scope note

A predictive ML model that scores each individual reservation with a no-show probability (Low / Medium / High) and consumes inputs like weather, lead time or party size is not implemented. There is also no overbooking suggestion built on top of it.

What does exist today

No-show rate as a KPI with a vs-previous-period delta — see Reservations overview.
Configurable cancellation windows per reservation type — see Reservation policies.
Guest history in the guest CRM (past visits, cancellations) — see Guest profiles.