Mobile app
Apple Wallet passes
Onboard issues signed .pkpass files for reservations and vouchers. Guests add them to Apple Wallet with one tap — QR code for check-in or redemption included.
Which passes exist
- Reservation pass. Restaurant, date, time, party size and the QR code the team scans at check-in.
- Voucher pass. Value or experience, remaining balance and the redemption QR code. Restaurants can decide per voucher whether it is Wallet-eligible.
How the pass gets into Wallet
- 1
In the app
In the guest app, every reservation and voucher shows an "Add to Apple Wallet" button. The app downloads the signed pass and presents the native Wallet sheet directly — no Safari detour. - 2
From the email
It works without the app too: the pass link in confirmation and voucher emails opens the .pkpass file, which iOS hands straight to Wallet. On devices with the app installed, email links open the matching in-app view via universal links.
Definition.pkpass
Apple’s signed pass format. Onboard signs every pass server-side — the QR inside is the same signed token the app and email show. A pass cannot be "rewritten" into someone else’s voucher.
Android
Android has no Apple Wallet; there, the QR codes in the app and email remain the redemption paths. The team’s scanner treats all three sources identically.